Tuesday, 31 January 2012
Yahoo Messed Up Today
Nolan Caudill on Yahoo laying off the highest level of Flickr’s customer support team yesterday:
Flickr-the-site will be fine but Flickr-the-culture took a huge hit today and those suits in Sunnyvale balancing some column or doing their thousandth “re-org” are completely to blame. I bet they don’t even know what they’ve done and that’s probably the worst part of the whole thing.
I’d also like to add that the following is pretty much spot-on. I see the same thing on our team every day and every day I am incredibly thankful for the people with whom I get to work (who keep me sane and level-headed):
To be constantly deluged by the requests and demands from stressed users and keep showing up in high spirits day after day demands a special kind of character. Not only do you have the patience of a saint (imagine getting asked the same 3 questions, 50 times a day, every day) but also the tact to work with developers and product folks whose priorities are different from the users, as those things tend to go.
